Privacy Policy

We are committed to protecting your privacy. This policy describes how we deal with personal information when working with Appliance Care Cover.
In order to become a customer of Appliance Care Cover, you are required to provide us with some personal information. As part of this customer process we ask for some personal information, including a valid email address and your mobile telephone number. The information collected during this process is used only to identify you as a customer and to enable us to provide you with our service. This information remains confidential and will not be disclosed by Appliance Care Cover to any third parties.
On confirming your cover with Appliance Care Cover you will also be asked to provide a means of payment for your service plan.
We DO NOT store credit or debit card information. Card information supplied during the purchase process is handled directly by our payment provider, Sagepay, via a secure (SSL) encrypted connection. We store the cardholder name and postal address for the purpose of account identification and in the event of any payment disputes to enable us to identify the purchasing customer.
Your mobile number may be used to contact you with additional services and plans that Appliance Care Cover offer.

Call Monitoring

All calls are recorded for training and monitoring purposes.

Cookies

We use cookies to enable us to provide an enhanced, personalised service to our visitors. A cookie is a simple text file that is stored on your computer, enabling us to recognise regular visitors and to customise our service accordingly. No personal information about the user is stored in, or retrieved from, the cookie files. Our cookies do not enable us to see any other information from your computer, and they pose no threat to your security or privacy. Cookies are used routinely by many of the most reputable "household name" websites on the internet as an aid to providing good service.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your computer. In order to log in to the Appliance Care Cover site, your browser must be set to accept cookies, as our technology relies on cookies to maintain your logged-in status when interacting with the site.
Your statutory rights are not affected.